Privacy policy
This Privacy Policy explains how Back Off, operated by L.C.L Products Ltd (“Back Off”, “we”, “us” or “our”), collects, uses, stores and shares your personal information when you visit or make a purchase from www.back-off.co.uk.
Our store is powered by Shopify, which helps us provide our website, checkout, payment processing and related services.
By using our website, placing an order, or contacting us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Back Off is a UK-based skincare brand selling body acne soap bars and related products to customers in the United Kingdom.
For privacy-related questions, you can contact us at:
Email: hello@back-off.co.uk
2. Personal Information We Collect
When you visit our website, place an order, contact us, or interact with our store, we may collect the following types of personal information:
Information you provide to us
This may include:
- Your name
- Email address
- Billing address
- Shipping address
- Phone number
- Order details
- Payment and transaction information
- Messages or enquiries you send to us
- Product reviews, if you choose to leave one
Information collected automatically
When you use our website, Shopify and other tools may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Products viewed
- Items added to cart
- Checkout activity
- Cookies and similar tracking data
Payment information
Payments are processed securely through Shopify Payments or other payment providers available at checkout. We do not directly store your full payment card details.
3. How We Use Your Personal Information
We use your personal information to:
- Process and fulfil your orders
- Take payments and provide order confirmations
- Deliver products to you
- Provide customer support
- Respond to enquiries
- Manage returns, refunds and guarantee claims
- Send service updates about your order
- Improve our website and customer experience
- Prevent fraud and protect our store
- Comply with legal, tax and accounting obligations
- Send marketing emails, where you have opted in or where we are legally allowed to do so
We may also use your information to show relevant advertising, measure marketing performance, and understand how customers interact with our website.
4. Marketing Communications
If you sign up to receive emails or marketing from us, we may send you updates, offers, product information, or brand content.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing, we may still send important non-marketing emails, such as order confirmations, shipping updates, refund updates, or customer service replies.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to help the store work properly, improve your shopping experience, analyse website traffic, and support advertising.
Cookies may be used to:
- Keep items in your cart
- Remember your preferences
- Help the checkout work correctly
- Understand how visitors use our website
- Measure advertising performance
- Show relevant ads on platforms such as Meta, Google, TikTok or similar advertising platforms
You can control cookies through your browser settings. Please note that disabling certain cookies may affect how the website works.
6. How We Share Your Personal Information
We may share your personal information with trusted third parties where necessary to operate our business, fulfil your order, or comply with the law.
This may include:
- Shopify, which powers our online store
- Payment processors
- Delivery and fulfilment partners
- Email and marketing platforms
- Analytics providers
- Advertising platforms
- Customer support tools
- Professional advisers, such as accountants or legal advisers
- Government, regulatory or law enforcement authorities where legally required
We only share information where necessary and in line with applicable data protection laws.
7. Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information to help provide our online store, checkout, payment processing, fraud prevention, analytics and other services.
Information you submit through our website may be processed by Shopify and may be transferred outside the United Kingdom where necessary to provide these services.
You can learn more about how Shopify handles personal information by visiting Shopify’s own privacy information.
8. Legal Bases for Processing
Where UK data protection law applies, we rely on the following legal bases to process your personal information:
- Contract: to process and fulfil your order
- Legal obligation: to comply with tax, accounting and consumer law requirements
- Legitimate interests: to run, improve and protect our business
- Consent: where you have opted in to marketing or accepted certain cookies
9. How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purpose it was collected, including to:
- Fulfil orders
- Provide customer support
- Handle refunds or guarantee claims
- Meet legal, tax and accounting obligations
- Resolve disputes
- Prevent fraud
- Maintain business records
Order records may be kept for several years where required for tax, accounting or legal purposes.
10. Your Rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal information
- Ask us to restrict how we use your information
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
- Complain to the UK Information Commissioner’s Office
To exercise your rights, contact us at:
We may need to verify your identity before responding to your request.
11. Security
We take reasonable steps to protect your personal information. However, no website, payment system or online transmission is completely secure.
Please do not send sensitive payment information or confidential personal information to us by email.
12. Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at:
13. International Transfers
Although we are based in the United Kingdom, some of our service providers, including Shopify and other technology providers, may process personal information outside the UK.
Where personal information is transferred internationally, we rely on appropriate safeguards where required by law.
14. Third-Party Links
Our website may contain links to third-party websites, apps, platforms or services. We are not responsible for the privacy practices, content or security of those third-party websites.
You should review their privacy policies before providing them with personal information.
15. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the UK Information Commissioner’s Office.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or privacy practices.
When we update this policy, we will change the “Last updated” date at the top of this page.
17. Contact Us
For questions about this Privacy Policy or how we handle your personal information, contact us at:
Back Off
Operated by L.C.L Products Ltd
Email: hello@back-off.co.uk