Shipping policy
This Shipping Policy applies to orders placed through www.back-off.co.uk.
Back Off is operated by L.C.L Products Ltd.
If you have any questions about your order or delivery, please contact us at:
1. Where We Ship
We currently ship to customers in the United Kingdom only.
At this time, we do not offer international shipping.
2. Processing Times
Orders are usually processed within 1–2 working days after your order has been placed.
Working days are Monday to Friday, excluding UK bank holidays.
During busy periods, launches, promotions or unexpected delays, processing times may take slightly longer. If there is a significant delay with your order, we will do our best to contact you.
3. Delivery Times
Once your order has been processed and dispatched, estimated UK delivery time is usually:
2–4 working days
Delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, postal delays, bank holidays, weather disruption, incorrect delivery details, or events outside our control.
4. Shipping Costs
Shipping costs are shown at checkout before you complete your purchase.
Our current UK shipping options are:
Standard UK Shipping: £[INSERT PRICE]
Estimated delivery: 2–4 working days after dispatch
If we offer free shipping promotions, these will be shown clearly on the website or at checkout.
5. Order Confirmation and Dispatch
After placing your order, you should receive an order confirmation email.
Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, depending on the delivery method used.
Please make sure your email address and delivery address are entered correctly at checkout.
6. Incorrect Delivery Details
It is your responsibility to provide accurate delivery information when placing your order.
If you realise you have entered the wrong address, please contact us as quickly as possible at:
If your order has not yet been processed or dispatched, we will do our best to update the address.
If your order has already been dispatched, we may not be able to change the delivery address or recover the parcel.
We are not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete delivery details provided by the customer.
7. Missed Deliveries
If a courier attempts delivery and you are not available, they may leave a delivery card, attempt redelivery, leave the parcel in a safe place, or send the parcel to a local collection point.
Please follow the courier’s instructions to rearrange delivery or collect your parcel.
If a parcel is returned to us because it was not collected or delivery failed, we may ask you to cover the cost of resending it.
8. Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us at:
Please include your order number so we can look into it.
We may need to contact the courier or delivery provider before confirming whether a parcel is lost.
9. Damaged Orders
Please check your order when it arrives.
If your item arrives damaged, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the damaged item and packaging
If we confirm that your order arrived damaged, we will offer a suitable solution, which may include a replacement or refund.
10. UK Bank Holidays and Busy Periods
Orders may take longer to process or deliver during:
- UK bank holidays
- Weekends
- Sales or promotional periods
- Product launches
- High-demand periods
- Courier or postal service delays
We appreciate your patience during these times.
11. Contact Us
For shipping questions, delivery issues or order updates, contact us at:
Back Off
Operated by L.C.L Products Ltd
Website: www.back-off.co.uk
Email: hello@back-off.co.uk