Terms of service
This website is operated by Back Off, a trading name of L.C.L Products Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Back Off.
By visiting www.back-off.co.uk or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced on this website.
Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not use our website or purchase from us.
1. Our Store
Back Off sells skincare products, including body acne soap bars, to customers in the United Kingdom.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
2. Eligibility
By using this website, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or guardian to use this website.
You agree not to use our products or website for any unlawful or unauthorised purpose.
3. Product Information
We do our best to display our products, descriptions, pricing, ingredients, images and availability as accurately as possible.
However, we cannot guarantee that all information on the website will always be completely accurate, complete or up to date.
Product packaging, colour, appearance and design may vary slightly from the images shown on the website.
We reserve the right to update, change or remove product information at any time.
4. Skincare Disclaimer
Our products are cosmetic skincare products and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Any information on our website is provided for general information only and should not be taken as medical advice.
Results may vary from person to person. Skin type, consistency of use, lifestyle, hormones, sweat, friction and other factors can affect individual results.
If you have a skin condition, severe acne, broken skin, allergies, sensitive skin, or are unsure whether a product is suitable for you, please speak to a qualified healthcare professional before use.
If irritation occurs, stop using the product and seek medical advice if needed.
5. Ingredients and Allergies
Please check the product ingredients before use.
It is your responsibility to make sure that a product is suitable for your skin and that you are not allergic or sensitive to any of the ingredients.
We recommend carrying out a patch test before first use, especially if you have sensitive skin.
6. Orders
When you place an order through our website, you agree that all information you provide is accurate, complete and up to date.
Once your order is placed, you will receive an order confirmation email. This does not mean that your order has been accepted.
We reserve the right to accept, decline, cancel or limit any order at our discretion. This may include orders that appear fraudulent, incorrect, suspicious, or in breach of these Terms of Service.
If we cancel an order after payment has been taken, we will refund the amount paid back to the original payment method.
7. Pricing and Payment
All prices are shown in British Pounds Sterling (£ GBP), unless stated otherwise.
Prices may change at any time without notice.
We reserve the right to correct pricing errors. If a pricing error affects your order, we may contact you for instructions or cancel the order and issue a refund.
Payment must be made at checkout using one of the payment methods available on our website.
8. Shipping
We currently ship to the United Kingdom only.
Shipping times, costs and delivery options are explained in our Shipping Policy.
Delivery times are estimates only and are not guaranteed unless clearly stated. We are not responsible for delays caused by postal services, couriers, customs, incorrect delivery information, or events outside our control.
9. Returns and Refunds
Returns, refunds and guarantee claims are handled in accordance with our Return & Refund Policy.
Due to the personal and hygiene-related nature of our products, opened or used soap bars cannot be returned under our standard returns process unless the item is faulty, damaged, or not as described.
This does not affect your statutory rights under UK consumer law.
10. 60-Day Money-Back Promise
Where offered, our 60-day money-back promise applies in line with the terms set out in our Return & Refund Policy.
The guarantee is intended for genuine customers who have used the product consistently as directed.
We reserve the right to refuse guarantee claims that appear fraudulent, abusive, or not in line with the guarantee terms.
11. Account Information
If you create an account on our website, you are responsible for keeping your login details secure.
You are responsible for all activity that occurs under your account.
Please contact us immediately if you believe your account has been accessed without permission.
12. Discount Codes and Promotions
Discount codes, offers and promotions may be subject to additional terms.
Unless stated otherwise, discount codes:
- Cannot be exchanged for cash
- Cannot be applied to previous orders
- May be limited to one use per customer
- May be withdrawn or changed at any time
- May not be combined with other offers
We reserve the right to cancel orders where a discount code has been used incorrectly, fraudulently, or in breach of the promotion terms.
13. Website Use
You agree not to misuse our website.
You must not:
- Use the website for unlawful purposes
- Attempt to interfere with the website’s security or operation
- Upload viruses, malware or harmful code
- Copy, scrape or exploit website content without permission
- Use our brand, images, copy, product descriptions, logos or content without written consent
- Attempt to gain unauthorised access to our systems or customer data
We reserve the right to restrict or terminate access to our website if we believe these terms have been breached.
14. Intellectual Property
All content on this website, including text, images, graphics, branding, logos, product names, design, layout and other materials, belongs to Back Off, L.C.L Products Ltd, or our licensors.
You may not copy, reproduce, distribute, sell, modify or use any part of our website or brand content without our prior written permission.
15. Third-Party Links
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the content, accuracy, privacy practices, security or policies of third-party websites.
Accessing third-party links is at your own risk.
16. Reviews and User Content
If you submit a review, photo, comment, message, testimonial or other content to us, you agree that we may use, display, edit, reproduce or share that content for marketing, website, social media or business purposes, unless you ask us not to.
You must not submit content that is false, misleading, offensive, unlawful, abusive, defamatory, or infringes someone else’s rights.
We reserve the right to remove or refuse user content at our discretion.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that your information may be collected, used and shared as described in our Privacy Policy.
18. Limitation of Liability
To the fullest extent permitted by law, Back Off and L.C.L Products Ltd will not be liable for any indirect, incidental, special or consequential loss arising from your use of our website or products.
Nothing in these Terms of Service excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
19. Indemnity
You agree to indemnify and hold harmless Back Off, L.C.L Products Ltd, and our directors, employees, contractors, suppliers and partners from any claim or demand arising from your breach of these Terms of Service or your misuse of our website.
20. Changes to These Terms
We may update or change these Terms of Service from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated terms.
21. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
22. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Back Off
Operated by L.C.L Products Ltd
Website: www.back-off.co.uk
Email: hello@back-off.co.uk